Building the
“new normal” for retail

The retail experts in Globant’s Business Hacking studio have analyzed the sector, mapping both the immediate consequences of the Covid-19 pandemic to the industry, as well as the path back to growth. Below I outline a few of our main thoughts about what is happening.

In this report, we provide retailers a roadmap to achieve long-term success in the “new normal” and we examine:

• The journey to the “new normal” for retail companies due to the COVID-19 pandemic.
• How retailers can respond to changing customer habits, and adapt to a new competitive environment.
• The key pillars for a successful transformation - focusing on culture, experience, agility, technology, and data.
• How retailers can design new experiences and identify new opportunities.

Globant can help you quickly build new digital channels and “phygital” experiences. Download your copy of the full report and share this link on your social media.