Robotic process automation (RPA) has become highly attractive to businesses as it enables them to automate tasks in the front, middle, and back office, increase employee efficiency and lower costs. They can automate these tasks without having to code APIs, thus making it easier for business leaders to implement. It has become one of the fastest growing areas of enterprise investment in recent years.
In this report, we examine the state of the RPA market, how organizations can improve their RPA governance, and the move towards intelligent automation. We argue that businesses have real options to transform not just specific processes, but ultimately the core of their business model.