Reinvention story

GeneXus: the technological revolution that changed KFC forever

Discover how this low-code solution drove agile development, resulting in a better customer experience

Ordering food online or via apps is a trend that, far from ending, is set to continue growing in the post-pandemic world. With a desire to cater to the new needs of consumers, KFC prioritized the development of solutions for its digital channels and thus be able to meet the high level of demand.

KFC has chosen Globant as its strategic partner to reinvent its business and expand its services.

The challenge

Closing the needs gap

KFC has undertaken to improve the customer experience with online orders and to streamline its POS systems to meet the growing demand. Achieving this requires an agile solution for Multi-Cloud Azure/GCP environments and integrations with SAP.

Moreover, the KFC Group aims to transform its internal development area to manage all innovation and software maintenance matters. They prioritize reducing the technical debt and aim to optimize the existing services and meet the new requirements with greater productivity.

Our approach

GeneXus: driving efficiency in KFC’s development

GeneXus was the technology solution chosen to help the KFC technology department develop code more quickly and efficiently.

With GeneXus it was expected to achieve:

  • Optimize the development time
  • Reduce the technical debt on existing apps
  • Shrink the business needs gap
  • Keep code up-to-date easily and with an innovative approach
  • Prototype initiatives at a lower cost

The impact

Ensuring that KFC is future-proof

GeneXus is optimizing, accelerating, and shrinking our business needs gap while reducing our technical debt on applications and simplifying our software creation and maintenance costs.

The web development of mission-critical applications is expected to be streamlined to be seven times faster, with an efficiency that is nine times greater in mobile developments.

KFC Group’s collaboration with GeneXus proved not only to be successful in answering the company’s agile development needs but also enabled the company to see beyond its needs, zeroing in on the future and its growth perspectives.

Thanks to the incorporation of low-code solutions, KFC can continue to offer the best customer experience and, as a result, maintain its status as a market leader.

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