Virtual Queuing

Reduce Congestion & Improve Efficiency
This pandemic is rapidly accelerating Digital Transformation in every industry.
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The waiting experience has to change following the COVID-19 pandemic.
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Consumers will now be concerned or not-so-comfortable about waiting in close proximity of others.
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Governments will implement regulations to limit new waves of infection until vaccines are available.
clock icon
The waiting experience has to change following the COVID-19 pandemic.
clock icon
Consumers will now be concerned or not-so-comfortable about waiting in close proximity of others.
clock icon
Governments will implement regulations to limit new waves of infection until vaccines are available.
 

Our Process

Four steps for a successful transformation

Assessment

Analyze procedures and processes and define how these technologies can help improve efficiency, lower costs, and increase customer satisfaction.

Build

Build a solution with custom applications and/or by leveraging existing solutions to meet the defined goals.

Transform

Transform the existing procedures and processes, adapting them to these new technologies and driving adoption with the company’s employees and clients.

Monitor & Evolve

Monitor the execution of the new procedures and processes; and based on metrics, fine tune and evolve the solution.

We can help you

At Globant we are ready to transform your current reality into the future of waiting.

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Virtualize the entire queuing process leveraging AI and cloud solutions to provide live wait-times, smart routing to destinations based on resource availability, and the ability to enter the line remotely from any location. Enable smart scheduling of visits, on the spot prioritization and provide updates of waiting times, through notifications to users, informing them when to come over.

Benefits

  • Optimize time & costs
  • Reduce risk & crowding
  • Improve customer experiences
  • Better control and tracking of internal processes and inefficiencies
  • Better business insights
Icon Book

Download our free eBook

Virtual queuing: a better, safer experience for customers, a powerful, integrated platform for businesses. Our e-book details how they work, how quickly you can deploy them, and how they can help improve customer experiences.

We are a digitally native company where innovation, design and engineering meet scale. We use the latest technologies in the digital and cognitive field to transform organizations in every aspect.

We have more than 12,500 employees and we are present in 16 countries working for companies like Google, Rockwell Automation, Electronic Arts and Santander, among others.

We were named a Worldwide Leader of Digital Strategy Consulting Services by IDC MarketScape report.
We were also featured as a business case study at Harvard, MIT, and Stanford.
We are a member of the Cybersecurity Tech Accord.

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