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Reinvention story

Revolutionizing Work Processes at Royal Caribbean

Globant’s quest to streamline work at the world’s top-grossing cruise line

Royal Caribbean International corners the leisure cruise business, commanding nearly 20% of all cruise travel globally.

They are the most extensive cruise line by revenue and the second largest by passenger volume. With more than 20 ships operating at any given time, a lot of productivity is demanded from internal operation resources, including their program, product, and engineering management pods.

the challenge

Improve access to reliable real-time data for better forecasting at scale

Royal Caribbean sought a partner to help them improve standardization and consistency of processes within their Jira instance, bringing the ability to have reliable data linkages and top-level forecasting and enabling multi-level management oversight. The Agile delivery leadership objective was to organize around a clear and effective common language for epics, user stories, task decomposition, grooming, sizing, prioritization, planning, and capability implementation that sets the ground to scale to a portfolio level.

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our approach

A Phased Approach to Create a Scaled Standard Configuration

Globant’s Process Optimization Studio comprises talented professionals:
engineers, process improvement experts, project managers, and more. Our team partnered with Royal Caribbean Agile Delivery leadership to design and deploy a phased approach throughout the year, starting with an immersive fact-finding engagement to understand Jira's existing setup. From there, we went value stream by value stream to create new processes, guiding the Royal Caribbean team through the change management process to scale the new and improved way of working within the Jira infrastructure.

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the impact

Saving Royal Caribbean Time and Money

  • We trimmed Atlassian's costs, saving $43,717 by eliminating redundant seats.
  • Streamlining Jira improved consistency, and with automated reporting, we gained instant insights into Value Streams.
  • Our Jira cloud cleanup retired 7 projects, creating a leaner portfolio.
  • We also set up 7 standardized workflows, boosting our Scrum teams' efficiency.
  • Report preparation time dramatically dropped from 8 hours to just 15 minutes monthly, thanks to automation and Confluence.
  • Additionally, we reduced the time spent explaining reports to stakeholders from 4 hours to a mere 20 minutes each month.


Over time, the Royal Caribbean team will continue the way it provides lean and effective portfolio oversight over empowered Value Streams. Cascading from the portfolio to the team level, leadership can obtain key information that helps them make strategic decisions with reliable and real-time data.

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