Your guests are looking for a seamless, personalized experience. Accelerate and evolve your business models with the use of digital technologies and sales to create experiences that keep them coming back.
Customized solutions that are backed by decades of tourism and hospitality experience.
The hospitality industry is focused on an end-to-end customer experience. From looking to booking to returning, a clear understanding of the customer journey is necessary to provide optimized solutions throughout that process. Globant develops customer journey maps and AI-enabled conversion rate optimization practices to allow you to identify the right targets for specific channel outreach, digital marketing strategies, dynamic pricing capabilities, and data analysis.
The blending of digital experiences with physical ones provides benefits from both worlds: human and physical connection with digital interactions or touchpoints. Globant creates omnichannel experiences that acknowledge your customers as unique individuals and recognizes when it’s necessary to provide contactless service versus human support.
New technologies enable businesses to engage in a deeper and more meaningful conversation with their data, utilizing it to create non-invasive, engaging, and personalized experiences for your customers while increasing additional revenue opportunities. Globant helps you achieve a competitive advantage through data analysis by unlocking true value with actionable, relevant business insights.
The best way to manage and process data to offer a seamless, personalized experience to each traveler requires the application of AI-enabled services, analytics, APIs integrated into robotic assistants, and machine learning. Globant helps you ensure that these technologies are a part of your company’s core infrastructure and architecture as well as embedded in the culture of your organization.
Discover our Smart Venues Sentinel Report
An online, high-level assessment to measure and understand the maturity level of your company’s digital sales and marketing strategy, as well as Globant’s suggestion to start working on some improvements. You will be asked to rate the extent to which you agree or disagree with a series of statements on, for example, the usage of digital channels or how well you know your customers.ASSESS YOUR DIGITAL MATURITY
Rethinking digital marketing and sales for hotels and the hospitality industry
Published on 1 Sep 2021
After one of the toughest years in history for the entire leisure, hospitality, and travel industry, businesses are starting to see the light at the end of the tunnel.