How We Can Help
Customized solutions that are backed by decades of tourism and hospitality experience.
Guest acquisition & retention
The hospitality industry is focused on an end-to-end customer experience. From looking to booking to returning, a clear understanding of the customer journey is necessary to provide optimized solutions throughout that process. Globant develops customer journey maps and AI-enabled conversion rate optimization practices to allow you to identify the right targets for specific channel outreach, digital marketing strategies, dynamic pricing capabilities, and data analysis.
Physical & digital experiences
The blending of digital experiences with physical ones provides benefits from both worlds: human and physical connection with digital interactions or touchpoints. Globant creates omnichannel experiences that acknowledge your customers as unique individuals and recognizes when it’s necessary to provide contactless service versus human support.
Data & business intelligence
New technologies enable businesses to engage in a deeper and more meaningful conversation with their data, utilizing it to create non-invasive, engaging, and personalized experiences for your customers while increasing additional revenue opportunities. Globant helps you achieve a competitive advantage through data analysis by unlocking true value with actionable, relevant business insights.
Technology & application modernization
The best way to manage and process data to offer a seamless, personalized experience to each traveler requires the application of AI-enabled services, analytics, APIs integrated into robotic assistants, and machine learning. Globant helps you ensure that these technologies are a part of your company’s core infrastructure and architecture as well as embedded in the culture of your organization.
