As the current epidemic has progressed, we have analysed the touch-points between brands and consumers and identified opportunities to help companies adapt their waiting processes to the shifting reality.
But this is not just about a response to the pandemic - it’s about putting your customers first regardless of circumstances. Memorable customer experiences entail effective queue-management strategies, and with many practices going digital almost overnight, virtual queuing has proven to be a great asset to boost customer satisfaction and offer more tailored services.
Join Globant and Whyline in this webinar, where you will learn the keys to boost your Customer Experience in a touchless economy.
11:00am - 11:05am - Welcome & Introductions
11:05am - 11:25am - Presentation - The Touchless Economy: Boosting Consumer Experience Through Virtual Queuing Technology
11:25am - 11:40am - Fireside Chat - How Organizations Can Accelerate Digital Transformation
11:40am - 11:50am - Q&A & Closing
Michael Twersky, Co-Founder & CFO at Whyline
Tim Hurles, Partner at Globant UK
Charles Green, Marketing Leader at Globant